Ward Finance provides you with the following information regarding our privacy procedures and your rights.

 Purpose of Collection - Ward Finance collects personal information about you to:

1) process your finance application(s); administer and manage your insurance policy including claims; facilitate Ward Finance's business operations; and market promotional material about products and services that we believe you may be interested in. If you do not wish to provide us with all or part of the personal information we request from you, we may not be able to complete your finance application or provide you with insurance cover. 

 Access to Your Information - You are entitled at any time to request access to your personal information held by Ward Finance & Advice Pty Ltd. All requests should be made in writing to:

The Privacy Administration Manager, PO Box 75, Pennant Hills NSW 1715 

 Disclosure of Your Information -  Ward Finance may disclose your personal information to:

1) another member of Ward Finance group of companies (whether in Australia or overseas); Ward Finance contractors and third party service providers, e.g. medical practitioners and reinsurers; your employer (for employee superannuation products); financial institutions you nominate; mortgage insurer's; deposit guarantee providers; lending institutions associated with your finance application; mail-houses and archive companies. We will only disclose your personal information to these parties for the primary purpose for which it was collected. In some circumstances Ward Finance is entitled to disclose your personal information to third parties without your authorisation, such as law enforcement agencies or government authorities where disclosure is required by legislation, or to report illegal activities.

 Any Questions or Concerns - If you have any questions or concerns about your personal information, please write to:

 The Privacy Administration Manager, PO Box 75 Pennant Hills NSW 1715

 Ward Finance has established an internal dispute resolution process for handling customer complaints about company compliance with the Privacy Principles. This dispute resolution mechanism is designed to be fair and timely to all parties and is free of charge.

 If you have a complaint about Ward Finance's handling of your personal information, you should submit it in writing to the Policy Administration Manager. You will receive a letter from Ward Finance within 5 working days which documents Ward Finance's complaints handling process. Your complaint will be referred to the Internal Dispute Resolution Committee at Ward Finance's who will try to resolve your complaint within 45 days of receipt. Should your complaint not be resolved to your satisfaction by our internal dispute resolution process, you may take your complaint to the Privacy Commissioner. The Privacy Commissioner's contact details are: Office of the Privacy CommissionerGPO Box 5218 Sydney NSW 2001 or call the Privacy Hotline on 1300 363 992.

If you have any further questions about our privacy policy please email us at privacy@wardfinance.com.au